Vituzote.com is a leading retailer & wholesaler of quality housewares including small domestic appliances. We operate our website www.vituzote.com as well as our own retail shops in Kenya. In the domestic appliance market, we represent world-class manufacturers of domestic appliances.
We are seeking an experienced and diligent Electrical Service Technician with a formal electrical repair background specifically with juicers, blenders, toasters, cookers, coffee makers and the like.
The successful candidate will be at the forefront of building a world-class after-sales support system for our customers including education, information, repair and 5-star customer service.
The person should have a positive can-do personality, have excellent follow-up, be highly resourceful and have good spoken and written English communication skills
Roles & Responsibilities
- Provide after sales education and information to customers purchasing electronic appliances.
- Repair appliances and equipment that have developed a fault.
- Replace faulty or worn out parts.
- Fit, assemble and install new equipment.
- Carry out routine servicing, maintenance and inspection work on equipment.
- In combination with customer service keep customers informed until fault resolution.
- Keep proper documentation of repairs, parts and service history.
- Provide feedback to management on customer impacting issues and make attempts to mitigate.
- Carry out other duties as assigned that may extend beyond electrical appliances.
Qualifications and Competencies
- 3 years minimum work experience servicing world class domestic appliances in a leading company.
- Certifications from world class brands. Proof of training also accepted.
- Certificate/Diploma Holder in Engineering or related subjects
- Methodical and accurate in the handling of documentation.
- Excellent follow through with customers & management.
- Superb communication and customer service skills
- Good time management & organization
- Good computer skills
- Resourceful, reliable, trustworthy and able to take responsibility
- Takes initiative and is ambitious
If you feel that you possess the above qualifications and would like to be considered for this position, please send your Current CV with a cover letter with all your contacts to consulting@huresco.net before the close of business 7th October 2020.
